Where does Flow Life deliver to?
a.Flow Life delivers to all 50 states within the United States. We currently do not offer international shipping.
Do you offer a pick-up option?
a.At this time, we do not offer a pick-up option. All orders are shipped directly to your specified address.
Do you have a physical store?
a.No, Flow Life operates online right now. You can browse and purchase our products through our website. We are looking to open a physical store in the future.
What is the expected delivery timeframe?
a.The expected delivery timeframe is typically 3-7 business days, depending on your location. You'll receive a tracking number once your order has shipped to monitor its progress.
Do you offer free shipping?
a.Yes, we offer free standard shipping on orders over $99. For orders under $99, a flat shipping rate will apply.
I need to change my address after placing an order. What should I do?
a.If you need to change your address after placing an order, please contact our customer support team at support@herbalwave.com as soon as possible. If your order has yet to ship, we will update your address.
Do you offer expedited shipping options?
a.Yes, we offer expedited shipping options at an additional cost. You can select your preferred shipping method at checkout.
How do I handle a missed delivery?
a.If you miss a delivery, the carrier will usually leave a notice with instructions on rescheduling or picking up your package. You can also contact the carrier directly using the tracking number provided in your shipping confirmation email. If you need further assistance, please contact our customer support team.
